Orders

Please note: Once you received the confirmation e-mail we cannot change nor cancel your order.


Can I make changes to my order or cancel it?


No modification of your order will be possible when the payment is confirmed. Since we aim to deliver your order as soon as possible, the orders are processed by our logistic team within one hour following the placement of your order.
After this period, you can return your order to get a refund. The return must be made within 30 days after reception of your order. Please note that only the products which are returned in perfect condition, in their original package will be refunded. 
To return your order, you may simply print the corresponding return form by going to my profile > my orders and by clicking on the button labelled return a product.

 

 

Payments

 

When will I be debited?


If your card is valid and the payment is authorised by your bank, your purchase will be debited immediately. You will receive an email order confirmation, a summary of the products purchased and the method of payment used.
If you encounter an issue with your order payment, please check your payment conditions with your bank. If you think our website is responsible for the payment error, please contact our customer service through the contact form.


I can't pay online, what do I do?


Sometimes the information you enter is incorrect. So please check thoroughly the billing address, the card number, the type of card used, the expiration date as well as the security code on the back. If the problem persists, please contact the customer service who will help to the best of their ability.

 

What are the accepted payment methods?


We accept payments by Visa, MasterCard and Paypal.

 

Why is my coupon code not working?


We know you love good bargains and with our coupon codes you can get attractive discounts on a whole lot of items. However, these codes are not applicable on all collections. Unfortunately, some websites, with whom we don’t collaborate, do not take this or the validity period into account and communicate incomplete or erroneous information. 


Are transactions secure on Rad.co?


Yes, Rad engages Cybermut, the secure payment system developed by the ICC to secure your payments online. All payment pages are secure. Furthermore, all the data you enter on the site are immediately encrypted and sent directly to the website of the bank, they do not go through Rad servers. We also use the SSL certificate to ensure better security for all users.
For any questions concerning the safety and protection of your personal information, please contact our customer service through the contact form.

 


Shipping

Please note: The period of delivery dates as mentioned in your confirmation e-mail serves as an estimation and is not binding. 

 

How much does it cost and how long is the delivery time?


*Please note: We do not possess an EXPRESS delivery service for the moment. 

 

Shipping costs $5.95. The order will be delivered within 10 to 15 working days (excluding weekends and holidays) after validation. Once the package is on the way, you will receive an email shipping confirmation with a link to track it. Orders are supported by USPS, which allows tracking pac kages in real time. 

 

Customs fees may be required for some parcels with destination other than the USA. Please note that these fees are at customer's charge.

 

 

How do I track my order?


Once your package is on its way, you will receive an e-mail with shipping information including a link to track your parcel. Orders are supported by USPS, which allows tracking packages in real time. You can always know where your package is by visiting: http://wndirect.com/tracking.php

 

Attention to the delivery times:
  • Your order can be delivered at any time throughout the day from Monday to Friday.
  • If you are absent during the passage of the carrier, a notice will be left informing you of a new date of planned delivery.

 

 

To what countries do you ship your products?


We currently ship to France, Belgium, Germany, Austria, the United States, the Netherlands, Spain and to the United Kingdom.

 

*ON OUR US WEBSITE we currently ship to Australia, Canada, China, the United States and to Hong Kong SAR China. 

 

 

Why did I receive a part of my order and not the rest?


Please note: Sometimes orders can be split into two parts, so you will receive two different packages. Indeed there can be a delay between the two deliveries. 

 

 

Returns

Please note: To process a return, you need to fill out and attach the return-form.


How do I return a product?


If the item you have bought does not suit you for some reason, you can return it within 30 days following the delivery date.
To return your order, you can just print the return form you can find by going to my profile > my orders and by clicking on the button labelled return a product. Fill out the information required and include it in the parcel you wish to return and send it to the address indicated below:

 

Rad Return UTS

2400 Roosevelt Ave.

STE A

IN, 46218

 

Rad does not bear the direct cost of returning the goods. Please note that returns can sometimes take up to 15 days to reach us. If you return a product without the return form, the refund may take longer. The corresponding refund will be made once your return is received. Please also note that only products in perfect condition and in their original packaging will be refunded. The refund delay depends on your bank and may vary.

We inform you that we do not proceed to exchanges. Following products are not eligible for returns: underwear, undies, bralettes, leggings.

If you encounter an issue related to items quality, or order content, please contact our customer service through the contact form.

 

 

What do I do if I encounter an issue with the items I received?


We are sorry, if you have experienced a problem with your purchased item.
Unfortunately, we are not able to proceed to exchanges. However, we invite you to return the product(s) to us and we will refund you upon reception of the goods if they are unworn and unwashed.
For further information, please contact our customer service team by filling out this contact form.

 

My Account

 

What do I do if I've forgotten my password?


Simply go to the login page of Rad.co and click on "Forgot password?" Then follow our instructions to reset it.

 

 

How do I change my personal information (email, name, password, addresses)?


You may modify any information by going to profile > my profile.

 

 

How do I unsubscribe to the newsletters?


You can unsubscribe from the newsletter via the link at the bottom of each newsletter. You can also manage your notifications by visiting profile > my profile and ticking the right box.

 

 

Is my personal information secure?


Information security of our members is of paramount importance. The information of our customers will never be sold to third parties. For any question regarding the protection of your personal information, please contact us through the “contact us” tab on our website.

 

How does the referral work?

 

If you refer a person, he/she will automatically receive 10$ after his/her inscription on the website. 

 

If the person you refer issues his/her first order, you will automatically receive 10$.